Refund and Return Policy
At Glaxcy Store, your satisfaction remains our top priority. We are committed to ensuring that you are completely content with your purchase. In the unlikely event that you are not satisfied, our Return and Refund Policy outlines the terms and conditions for returns and refunds.
Return Policy Eligibility: You may be eligible for a return if you have received a damaged, defective, or incorrect product. Please contact our customer support team within 30 days from the date of delivery, and we aim to process your request within 1 week.
Return Process: To initiate a return, please contact our customer support team, or you can email us at contact@glaxcystore.com. We will guide you through the process and provide a return authorization if applicable.
Condition of Items: Returned items must be in their original condition, with all tags, labels, and packaging intact. Ensure that the item is unused and in the same condition as when received.
Refund Policy Refund Process: Upon receiving your returned item and inspecting it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1 week to your original payment method.
Refund Amount: The refunded amount will include the cost of the item and any standard shipping fees you paid when ordering the product. Please note that return shipping costs are the responsibility of the customer and will not be refunded.
Non-Returnable Items: Certain items may not be eligible for returns or refunds, including but not limited to:
Items marked as final sale.
Perishable goods.
Gift cards.
Contact Us
If you have any questions or need assistance with the return and refund process, please reach out to our customer support team.
Policy Updates
We may update our Return and Refund Policy periodically. Any changes will be posted on this page with an updated effective date.
Thank you for shopping at Glaxcy Store. We are dedicated to providing a hassle-free return and refund experience while ensuring your satisfaction with our products.
Warm regards,
Glaxcy Store.