Shipping Policy

At Glaxcy Store, we are committed to ensuring a smooth and transparent shopping experience for our valued customers. Please take a moment to review our Shipping Policy to understand how we manage the shipment of your orders.

Shipping Methods and Carriers:

We are delighted to offer free shipping on all orders within the United States.

Shipping Timeframes:

Handling Time: Orders are typically processed within 2 to 3 business days. If you place an order after 5:00 p.m., the handling time will commence from the next business day. Orders made on Fridays after 5:00 p.m. will start processing on the subsequent Monday.

Processing Time: Following processing, the shipping carrier takes over, and the estimated processing time is 3 to 5 business days.

Total Delivery Time: The total delivery time is determined by adding the handling time and processing time. Kindly allow 5 to 8 business days for delivery.

Shipment Tracking:

Once your order is shipped, we will provide you with a tracking number via email. This tracking number can be used to monitor the progress of your shipment on the respective shipping carrier’s website.

Shipping Restrictions:

Presently, we only ship within the United States. International shipping services are not available at this time.

Business Hours:

Our team is available to assist you from Monday to Friday, 9 a.m. to 5 p.m. We are closed on Saturday and Sunday. Please note that response times may vary, but we strive to address your inquiries promptly during our active hours.

Delivery Issues and Lost Packages:

While we aim for timely delivery, unforeseen circumstances may cause delays. Should you encounter any delivery issues, please contact our customer support team. In the unfortunate event of a lost package, notify us immediately, and we will collaborate with the shipping carrier to address the matter promptly.

Customs and Import Duties:

For orders shipped within the United States, there are no customs duties or import fees to be concerned about.

Contact Us:

If you have any questions or concerns regarding our shipping policy, do not hesitate to reach out to our customer support team for assistance.

Thank you for choosing Glaxcy Store. We are dedicated to providing you with a reliable and transparent shopping experience.